Lisa is the founder of The Dog Helpline and the founder and principal of The International School of Canine Psychology, an approved international training college for students of dog psychology and behaviour. She is a qualified Canine Psychologist, with a Diploma with Distinction in Canine Psychology, and she has had years of experience working with private clients and rescue organizations. She grew up with lots of dogs, has two dogs, and fosters for rescue organisations. Lisa devised The Sympatico Method, a compassionate way of working with dogs that is based on promoting trust and harmony between owners and their dogs.

She is a member of The Association of INTO Dogs and Pet Dog Trainers of Europe, organizations which promotes positive methods of working with dogs. She is also a member of the Dog Rescue Federation, which gives a voice to rescue charities and organisations concerning rehoming and legislation.

Lisa is called in for behaviour work by a number of rescue organizations and actively supports many rescues, including Desperate Greekies, who rehome abused dogs from Greece, The Oldies Club, which takes in elderly dogs of all breeds, and Blind Dog Rescue UK, who take in dogs from the most underprivileged areas of Europe.

She works with all breeds and ages of dogs. She feels passionately that every dog should have a loving forever home, and every dog-owner should have the opportunity to experience the joys of a devoted, loyal companion and playmate.

Lisa is the author of 16 books and over 500 articles on a variety of subjects. Her small book Adopting a Rescue Dog is used as a guidebook by rescue charities and adopters, and she has written two full-length books about dog behaviour and positive training. Her book about dog behaviour and the human-canine bond, The Heartbeat at Your Feet: A Practical, Compassionate New Way to Train Your Dog, was published in hardback and on Kindle by Rowman & Littlefield. Dog Training: The Essential Guide, was published in paperback and on Kindle by Need2Know Books. She lives in a small village near Bath, UK, with her daughter, a 5 year old Lurcher called Skye, a young one-eyed feral dog from Romania called Charlie, and assorted other foster dogs who need urgent help. You can find out more about her at her personal website and read her dog blog at WordPress.