Step 2. Lisa will confirm your booking and send you her phone number or Skype name, depending on which you prefer to use.
Step 3: On receipt of your consultation booking, you then use the payment page to pay the fee that is listed further down this page.
Step 4: You have your consultation with Lisa. You can phone her at the scheduled time, or talk to her via Skype, with a webcam, if you prefer. There is no time limit on your consultation.
Step 5: Lisa will send you a follow-up email, detailing the advice she has given and the reasons behind this. This means that you don't have to try to make notes or remember everything during your conversation, and it gives you something you can refer back to in the future.
Step 6: Lisa will then invite you to have a follow-up conversation, to see how you and dog are and to ensure that you are getting the best out of the advice she has given you. This is included in your fee. If you need further help with this issue, this is included in your fee.
Please note that cancellations require at least 48 hours notice to be eligible for a refund.
Some behaviour issues can be linked with health problems, so please ensure that your dog has been health checked by a veterinary surgeon if a behaviour issue has arisen suddenly.
Severe dog aggression towards humans needs a face to face consultation in order to safeguard the safety of the owners. In this case, when possible, Lisa will refer you to an appropriate behaviourist or trainer in your area.